How to receive a return that has not yet been received

Problem:

Receive a return

Environment details:

All

Diagnosis:

When we have a return where its lines contain received quantity = 0, we can process the receipt from backoffice.

Solution:

1- In backoffice, go to the "Return Material Receipt" window and create a new record.
2- Complete it with the organization and the BP corresponding to the return order we want to receive.
3- If the previous information was filled correctly, when we click on the "Pick/Edit Lines" button, the orders corresponding to the BP that are eligible to be received will appear in the popup. Select the desired one, enter the amount to be received and select the slot where it will be stored.
4- The necessary lines for the reception will be created. Once this is done we can click on the "Complete" button to process the order and generate the corresponding movements.

Internal reference number: 105160 and 107080