Make the Helpdesk-cc role being able to edit user, organization and channel-touchpoint windows

 

Problem:

Make the Helpdesk-cc role being able to edit user, organization and channel-touchpoint windows

Environment details:

All

Diagnosis:

The users with the role Helpdesk-cc can not edit user, organization and channel-touchpoint windows

Root cause:

Wrong configuration of the role

Workaround if any:

N/A

Solution:

Changing the user level to Client+Organization.
Adding in the Org Access tab of the role all the organizations of the country.

Internal reference number: #128461